Returns & Exchange

Requests for returns, exchanges and refunds will only be considered within 30 days from shipping date. If 30 days have lapsed, a refund and/or an exchange will not be available.

In the interests of hygiene, we do not accept returns of, or refunds on, our pieces, unless it is damaged upon receipt or incorrectly sent. In the event of your receiving a damaged item, kindly send a photo of the damaged item, along with your refund or exchange request.

All sale or promotional items are non-exchangeable and non-refundable. In the event of lost parcels, refunds will only be made in the form of store credit. Kindly view our Shipping Policy for more information on lost or undeliverable parcels.

All refunds (if applicable) will only be made in the form of store credit. Store credit can exclusively be used for online purchases at and is valid for 3 months from the date of issue. 

Returns & Exchanges
To complete your return, we will require a receipt or proof of purchase along with your Full Name and Order Number.

To be eligible for an exchange, your purchased item must be unused and returned in its original condition. It must also be returned in its original packaging.

Return requests that are not in line with our return policy will not be accepted and may not be eligible for an exchange. The buyer is responsible for the costs of returning any product to I. A. P. W. and shipping costs are non-refundable.

All returns to I. A. P. W. are required to be sent via trackable shipping service and/or with a purchase of shipping insurance. I. A. P. W. will not be responsible for packages that are lost transit and will not be able to to offer an exchange or refund in this unfortunate situation.

If you have any queries, kindly contact us at with the email subject:
Exchange Request – Your Order Number, and state details of your issue. Our customer service will look into the matter and assist you with the process.

I. A. P. W. reserves the rights to reject any refund, exchange or return request that is not in line with our policies.
I. A. P. W. explicitly reserves the right, at its discretion, to change, modify, add, or remove portions of these terms at any time by posting the amended policy. Please check our policies periodically for changes.