Where is I. A. P. W. based in?
We are based in the sunny island of Singapore.
What currency do you use?
All prices and fees on the site are reflected in Singapore Dollars.
Is the currency converter accurate?
The currency converter is only for your easier reference when shopping on our site. It only shows an indicative conversion of our prices to the currency of your choice.
The total bill upon checkout will still be reflected in Singapore Dollars.
What currency will I be billed in on my bank statement?
You will be billed in the currency of your credit card used.
Do you ship worldwide?
Yes we do! We offer standard international shipping for SGD20 and free international shipping for all orders over SGD80. We also offer express international shipping for SGD30 and free express international shipping for all orders over SGD180.
Why didn’t I get a confirmation email with my tracking number?
If your order is successful, you should get an order confirmation to the email address you provided. If it's not in your inbox, please check your spam mail in case it was misplaced there. If you still can't find it, send us an email at email@example.com
My package seems to be experiencing a delay, what should I do?
Not to worry! Customs may sometimes hold a package to clarify shipping details with the courier service. Note: depending on your location, additional customs and duty fees may be charged to the customer.
What should I do if the item I want is out of stock?
You can drop us an email at firstname.lastname@example.org and we will try our best to let you know if we have any stock left in our studio or if it will be restocked soon.
Am I able to cancel my order?
We have a strict no cancellation policy as your order will be processed once it has been received. Your order will be packed within 24 hours and dispatched within 2-5 business days. We work hard to process and dispatch all orders as quickly as possible.
However if you have made a mistake with the items you have purchased or the nominated shipping address for your order, please get in touch with us as soon as possible and we will try our best to assist you. Please note that although we will try our best, it is not always possible to change order details in time and therefore I. A. P. W. cannot be held liable for any incorrect details entered by the customer. We thank you for your kind understanding!